Archive for the ‘Online Marketing’ Category

I Dislike the Idea of a Facebook “Dislike” Button

The big news of the day (yesterday) was the public admission by Mark Zuckerberg that Facebook is working on a new option for responding to FB posts by friends: A “dislike” button.

Facebook Dislike Button

Would you prefer “dislike” or “appreciate” as an option for showing empathy on Facebook?

There is an immediate disconnect here. “Dislike” signals emotional opposition to the content posted, with its closest practical synonym being “disagree.” Facebook, however, sees this as giving their users a way to signal empathy, not disagreement. Does “dislike” signal “I feel for you, thanks for sharing this?” It doesn’t to me. “Appreciate” would better serve that need to express empathy for a post about negative personal or social news.

When you “like” something, you are signalling:
–You like the post
–You like that the person shared it
–You like a specific comment
Consider “dislike”:
–You dislike the post
–You dislike that the person shared it
–You disliked a specific comment
Now consider an “Appreciate” button, in place of a “dislike” button.
–You appreciate the post
–You appreciate that the person shared it
–You appreciate the comment
I understand that “appreciate” is three characters longer than “dislike,” and harder to fit within the space available, but that is an engineering challenge that should be surmountable.

A Collection of Good Marketing Advice Gathered by Vertical Response

bestmarketinginfographics-619x350The image to the right provides a link to Vertical Response’s collection of popular infographics for 2014 on various marketing topics. I looked through the lot and think they have curated a decent set of advice. Some of each will be repetitive (marketing is not rocket science, and the basic good practices evolve less quickly than industry pundits would have you think), but overall these presentations are a good reminder about how to stick to a basic plan in each marketing channel, and give it time to work!



Why Do Marketers Hate Adverbs?

In my most recent column on, I lamented the tendency of copywriters to bend the rules of grammar in search of “punchiness, pithiness and brevity.” This has led to the writers following rather than leading in protecting the standard of English that is acceptable as proper. The most obvious rule that gets bent or forgotten is the use of adverbs. Example:

“You should shop local” instead of “You should shop locally.”

“Buying direct saves you money” rather than “Buying directly saves you money.”

Much as a teenager might give more credence to the casual English spoken by his or her sports coaches above that of the English teacher (example: “You did good” is far more common on sports fields than “you did well.”), so poor grammar that appears multiple times in marketing materials begins to gain acceptance as “OK.”

In marketing, that can be dangerous for smaller businesses without large media budgets: You never know whether your desired prospect cares about English grammar, and will grade you down if you use casual rather than formal English in your written content (business letters, e-mails, blog posts, direct mailers, ads…). And you can’t spend millions to cement your poor grammar as acceptable.

Why take that risk? Get someone to proofread your written material to check for grammar errors, and correct them.

It only takes a few minutes, and has a lot more upside than downside:

  • People who don’t know grammar well will not notice, and not ding you for taking the time to write correctly.
  • People who do know grammar will raise and eyebrow and say “Hey, here’s an outfit that appreciates what is important to me.”

You know how hard it is to break through and make a good impression when a prospect is ready to engage with your content. Why risk a bad connection by letting poor grammar slip into your published work?

Click through to the Forbes article for more on this, including stiff rebuke of Hyundai for contributing to the eradication of the adverb from English!

Great movie. Too bad about the ending!

Great movie. Too bad about the ending!


Using Link-Building to Bulk Up SEO: Still a Battle Worth Fighting?

The value of generating links between your site and others still impacts your organic search results (part of a good SEO breakfast). But it takes an enormous amount of time and resources that you may not have, or cannot afford to hire.

Some link-building may still be worth pursuing, however, as it adds value to the reader of your content, and presents you as a more thoughtful content creator.

So I recommend you explore some of the 13 recommended link-building tactics in this column by Robbie Richards, who clearly spend a huge number of hours chasing substantive links for his clients.


Robbie Richards taking a quick break from link-building.

By “some” I mean perhaps two. You do not want to overwhelm yourself with tasks and wear yourself out. Our pal Robbie clearly is a high-energy dynamo who doesn’t sleep, and you may not be able to match his pace. So set your own, starting with those tactics that most attract you as interesting activities that will keep your attention and stay on your to-do list.

Set appointments in your calendar with the tactics you choose. And keep those appointments just as if they were appointments will prospective clients (which, in a way, they are)!

You will see that there is a lot of outreach to real opinion/thought leaders in each of the 13 tactics listed. That is the key to creating links that Google and other search engine algorithms will value:

The sites that link to your content share your keyword sets.

Those sites have a lot of other sites linked to them that exhibit similar “real” connections.

The goal:

Pursue connections with people who have sites that seem to rank highly within your own industry profile.

Bite off only as much as you can safely digest. Add more as each tactic is mastered and bears fruit. Drop tactics that you cannot make work within a few months or so.

Let me know how it all works out!

Now, if you will excuse me, I have to select my own handful of tactics to test.


Marketing is Your Organization’s Future – Invest In It!

I found a recent LinkedIn post with the provocative theme that the “marketing department as a separate department is going to vanish.”

Hmm. The people participating in the comment section of the discussion certainly took the position that this was short-sighted and wrong-headed. But all the people commenting were in the marketing profession, so you could say they were biased.

Marketing is the Future. Neglect it at your Peril.

Still, marketing as a function will never disappear, because companies need customers, and the process through which you find and engage with them is called “Marketing.”

You can argue about the details of marketing programming shifting, and the need for better analytics to better focus marketing investments on programming that actually produces business, but some eternal truths will never change:

  • Marketing is the only part of an organization that is focused on the future: Where will we get business next year? No one else in the company asks this question, or is actively working on it.
  • Marketing represents the customer (however defined) within the organization. It keeps track of changing customer needs, it investigates how your current products or services are meeting those needs. It drives innovation to meet needs that are not being met.
  • Marketing works to ensure that when a prospective customer raises his or her hand and says “I am ready to buy” your value proposition pops up. Great SEO and SEM, brand awareness and testimonials as endorsements to move the buyer in your direction. All this has to be thought about and set up well ahead of the hand-raise!

Who else in the organization is tasked with doing all of this? You cannot succeed in business without marketing, so how could anyone say that the Marketing Department is old-fashioned and fading away?

This graphic from outlines current marketing responsibilities

This graphic from outlines current marketing responsibilities.

What do you think? Is marketing simple enough that its tasks can be parceled out between operations, sales and non-marketing executives?


Showrooming Mushrooming – But the News is not All Bad for Bricks and Mortar

In my previous post, I went on about how bricks-and-mortar merchants need to prepare for a future where customers in their store are shopping their products and prices while standing in the aisle (“showrooming”).

Now here comes evidence from ClickIQ that the businesses that are losing business from showroomers (about 24% of the people who use their phones to compare prices), may be picking up some compensating business from people showrooming in their competitors!

This does not detract from the gain Amazon is getting from the massive spread of smartphones: The study found that about half of the people who chose to complete their purchase online placed the order with Amazon.

ClickIQ Showrooming Study actually had a better write-up than ClickIQ’s press release, and they had this nifty graphic, too.

Most Shoppers Buy Where They Stand – Some good news for off-line retailers.

As you can see from the 24% figure above, a solid 76% bought from the store in which they were standing:

“The ClickIQ study does show that most of the in-store shoppers ended up buying at the retailer where they were shopping, (although) only a few used a retailer’s online site,” noted ClickIQ in their press release.

Here is another insight from the study that could better arm the bricks-and-mortar store owners: “Among the 24% of respondents who ended up buying online, a slight majority said they did not pay sales tax, with 65% of those saying that had some influence on their purchase decision.” (my bolding)

This is actionable data: How easy is it to run “pay the sales tax” promotions in-store? They could even be delivered by mobile phone for those who are opted in to your mobile community.

The bottom line here is that all is not lost: If the retailer in which the surfing shopper is standing can engage with them meaningfully, they have a great chance of capturing the business.

What is your shopping behavior in the age of the smartphone? Do you actively browse options when standing in aisles? What price points drive you to invest the time doing so?


Showrooming is a Fact: How to Turn it to Your Advantage?

New data released this week and posted on confirms once again that retailers need to actively work on combating showrooming. As smartphones get ever more ubiquitous, using them to check out product reviews and competitive pricing while standing in a store aisle will become par-for-the-course consumer behavior.

How do you as a small businessperson fight against the online retailers like Amazon, who can price aggressively because they take a pass on brick-and-mortar locations? Here are a few ways to think about the challenge of closing the deal with a showrooming customers standing in your store:

Showrooming impacts Retailers

Some retailers are more susceptible to showrooming that others.

Engage with them: Have sales reps be alert for shoppers working their phones. If the shopper is not typing aggressively (texting) or talking (on the phone), offer to help.

Keep your prices close to online retailers: You have the advantage of being able to satisfy the “get it now” urge. No one buying from your store has to wait days or a week for UPS or FedEx to show up with the goods. Plus, your price does not have to be just as low as online, thanks to the time savings (and perhaps even shipping cost savings.)

Offer deals: Instant savings on purchases made that day, by total or by item. Have a coupon dispenser in aisles where you suspect most showrooming occurs.

Offer deals in exchange for signing up for your digital marketing program: Offer a great deal (again using coupons in the aisle) if they sign on for either e-mail or mobile marketing.

Study aisle behavior: You have security cameras trained on all areas of your store. You can use that record to track in-aisle behavior to get anecdotal evidence for which products areas are showroomed most often. Those aisles become your priority for anti-showrooming initiatives! (Disclaimer: You are not tracking specific people using in-store cameras. Read this for a good pro-and-con summary of collecting marketing data using surveillance cameras. )

Promote your easy and no-questions-asked return policies: Nothing beats making a purchase easier than knowing you can reverse the decision easily, too. Try returning an online purchase to see what your advantage is!

Wailing, rending your garments and bemoaning the impact of technology on your business are not options, or at least are not where you should stop: Get cracking figuring out how to make your store the best place to complete a purchase, even when the person in the aisle has the whole internet at their fingertips.

Copyright Infringement is Serious Business – Don’t Do It. Period.

[Programming note: I wrote about this topic just a bit ago, but recent client discoveries motivate me to do so again!]

With the huge demand for fresh, relevant interesting content the key SEO success factor in 2013, the temptation to “re-purpose” the content of others gets quite tempting. The advantages are obvious:

  • You get to choose really good stuff that is well-written
  • You don’t have to spend your precious time creating it yourself

This is especially true with images, which we all use to add visual appeal to our online content, but is still also true with written material. (An online search found an in-depth article about the whole issue, and after snooping around for something pithier, a nice article on that focuses on good standard advice to follow.)

Here’s the problem:

  • It’s unethical
  • You can be caught, which increasingly has a fiscal downside

By ‘caught’ I don’t mean by the owner of the original content. I mean by Google, who has decided to make serial copyright infringement (as defined by them) a negative score as part of their ranking algorithm. And by image owners like Getty, which trawls the web looking for unauthorized uses of its images, and sends $600 invoices to those it finds!

So, if you currently re-purpose content, change your ways:

  • Buy images or source them from a site that clearly gives them away for free. Never borrow an image from another site, or use Google’s image search function as your direct source.
  • Write your own articles. Even when you base your article on another person’s article, you must clearly label the parts you used from the other person’s work.
  • Use full quotes with attribution, and a link to the source wherever possible.
  • If you paraphrase, say so, and attribute ideas that you share to the idea owner.
  • Add to the conversation by giving your opinion of their idea. Find ways to disagree with the original author (they got this part right, but not that part. They glossed over this very important caveat, etc.)

I bet, if you are currently generously borrowing content, you don’t have a solid content strategy in place anyway. A good content strategy that clearly defines your value propositions and supporting point leads easily to a keyword/phrase strategy. This underpins your writing assignments for blogging or other social media initiatives, by driving the creation of a good content calendar.

  • If you cannot write well, hire a writer. Good content drives inbound marketing leads, so invest in the proper resources:
  • If you write decently, but don’t have the time to organize a content calendar, hire a research and editor to keep you moving forward.

You get the idea. Resist the temptation to short-cut the creative process by using other people’s creations. It is really going to dent your SEO campaigning now that Google is emphasizing infringement issues as a ranking factor.


Facebook Graph Search: Not Quite Ready For Prime Time!

From my Forbes blog, a short take on the true news behind Facebook’s ballyhooed announcement about their efforts to upgrade their internal search functionality:

Click the logo to open my Forbes blog page. And follow me there: Find the "follow" button at the top. Thanks!

Click the logo to open my Forbes blog page. And follow me there: Find the “follow” button at the top. Thanks!

The BIG NEWS in online marketing circles this week has beenFacebook‘s introduction of their Graph Search service. It is still in “beta testing, “ which means it is not fully available; they are still refining the underlying code and winkling out the bugs. Down the road, you will want to know more about Facebook Graph Search. Even then, for most businesses my advice may stay the same:

If you want to make Facebook an effective source of business, invest the time to keep your Facebook page active, interesting and well-liked.

Period. You may now tune out all the furor amongst marketing tradesters about the intriguing subplots that may or may not be underlying this Graph Search introduction.



Repurposing Content: OK to Do – But Do It Rightly!

Content marketing has become the foundation of lead generation, as inbound marketing has proven its worth as a lead-generation tool and is grabbing a bigger share of marketing budgets and personnel time.

Not surprisingly, generating good content consistently has become the biggest burden for inbound marketers. To keep it flowing, the temptation inevitably creeps in to “repurpose” content that someone else created that seems relevant to your mission or value proposition. This saves time and energy! And lots of people do it…

Sharing values the creator, and you, if you share properly.

It is OK to borrow stuff, but do it respectfully. This keeps your nose clean, protects your image, and helps out the person who actually did all the work. I use ezinearticles as a publisher on behalf of a client, and their editors have a handy list of cautions that you should review regularly to keep you on the right side of the law:

Paper Airplane

Image Source:

Top 7 Repurposing Content SNAFUs to Avoid

I use two definitions of “re-purpose” with clients, because the second requires considerable cautionary attention:

  1. Take an article that you wrote for a newsletter, and also post it on your blog. Convert that article into an e-book for posting on or other sharing services. Or do the reverse of each of these. Moving your own creative content around to hit multiple mediums is completely OK, and highly encouraged. It maximizes the value of each bit of content you create.
  2. Take content someone else created, and use it as a foundation to create your own content.

The second approach is allowable, and useful, if:

  • You attribute the source of the original content, with a link to it.
  • You surround their work with your own take on the original content.
    • Explain why you found it useful or insightful.
    • Add your own thoughts or examples that support your opinion.
    • Disagree with aspects of the original content.

In effect, if you are going to “borrow” content from some other source, it has to be a starting point from which you share your own expertise, in your own words. Never pass off another writer’s work as yours if you want inbound marketing to work for you long-term.

Content marketing is a real boon to smaller businesses who cannot hope to compete on budget with larger competitors. It offers a small businessperson a real chance to present his or her own expertise and personality, and connect with prospects in meaningful ways.

Just don’t steal stuff from other people to save time. Dedicate the energy to do it correctly, create your own online presence and personality, and the benefits (leads!) will flow that justify such a big investment of time.